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Your Rights and Our Legal Commitments

erek2 22 operates under a clear legal framework designed to protect your account, your data, and your transactions — including deposits processed through DANA, OVO, GoPay, and QRIS.

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erek2 22 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reaching Us on Legal and Policy Matters

If you have a question about your rights under our terms, a data request, or a dispute over an account action, our support team is available…

Live Chat Available 24 hours a day, seven days a week directly inside your account dashboard.
Email Support Send detailed legal requests or formal data-access queries to our compliance address.
Help Centre Our self-service Help Centre carries the full text of all current policies, account-security steps…
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Safety

Security and transparency sit at the centre of how erek2 22 manages your account data.

Data Storage

Your personal data is stored on encrypted servers. We retain account information for as long as your account remains active and for up to five years after closure, in line with financial record-keeping obligations applicable where local law permits.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from your browser settings at any time; disabling analytics cookies does not affect your ability to deposit or withdraw.

Payment Identity Checks

Every withdrawal request is cross-checked against the wallet name registered to your DANA, OVO, GoPay, or QRIS account. Mismatches trigger a manual identity review before funds are released, which protects both your money and our platform integrity.

Account Security

Two-factor authentication is available on all accounts and is strongly recommended. Login attempts from unrecognised devices generate an automatic email alert to the address on your profile, giving you immediate visibility of any unauthorised access.

Data Request Rights

You may request a full export of the personal data we hold on your account at any time by contacting our compliance team via email. We process export requests within seven business days and deliver a structured file to your registered address.

Account Closure

To close your account permanently, contact us via live chat or email with your account ID. We process closure requests within 48 hours, settle any pending balance to your DANA, OVO, GoPay, or QRIS wallet, and confirm deletion of marketing data.

Frequently Asked Policy and Rights Questions

Below are the questions we receive most often about legal terms, data rights, and account compliance at erek2 22. Each answer reflects our current operating practice for Indonesia accounts, subject to applicable local law.

Access to our platform depends on local law in your region of Indonesia. We advise you to review the regulations applicable in your area before opening an account. Our terms of use are publicly available on this page at all times.

We collect your name, email address, phone number, and the wallet details you provide for DANA, OVO, GoPay, or QRIS deposits. We do not collect payment card numbers or government ID documents unless a manual verification is triggered by a withdrawal dispute.

We retain transaction records and account data for up to five years after account closure where local law permits. Marketing preferences are deleted within 30 days of a closure request being processed and confirmed by our compliance team.

Yes. Email our compliance team from the address registered to your account and request a full data export. We process this within seven business days and send a structured file containing your account history, transaction logs, and profile information.

A mismatch between your registered account name and your DANA, OVO, GoPay, or QRIS wallet name triggers a manual identity review before any withdrawal is released. Our compliance team contacts you within 48 working hours with the steps needed to resolve the discrepancy.

We send a notification to the email address on your account at least seven days before any material change to our terms of use or privacy policy takes effect. You can also check this page directly — we timestamp every revision at the bottom of the policy text.

Contact our support team via live chat or email with your account ID and a closure request. We process it within 48 hours, transfer any remaining balance to your nominated DANA, OVO, GoPay, or QRIS wallet, and send written confirmation once the account is closed.

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